Shipping & Returns Information

All parcels are sent out using a tracked mail service. Your tracking number will be emailed to you within 24 hours of your order being sent out.

Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Allow extra time for your order to arrive and check your tracking number before contacting us.

USA/CANADA

Orders in the USA (including Hawaii, Alaska and Puerto Rico) or Canada are sent from our depot in Tennessee.

Shipping options:

USPS Priority - Tracked

Expected delivery time: 2 - 4 working days

FedEx 2Day – Tracked & Requires a Signature

Expected delivery time: 2 - 3 days

Orders to Hawaii, Alaska and Puerto Rico are sent by USPS Priority

Expected delvery time: 5 - 10 working days

USPS International

Expected delivery time to Canada: 5 - 10 working days

Orders made before 2pm EST will be sent out the same day. Orders made after 2pm EST will be sent out the next day.

UK

Orders in the UK are sent from our depot in England.

Shipping options:

Royal Mail 48 hour tracked

Expected delivery time: 1 - 2 working days

Royal Mail Special Delivery

Expected delivery time: 1 working day

DHL

Expected delivery time: 1 - 2 working days

Orders made before 1pm GMT will be sent out the same day. Orders made after 1pm GMT will be sent out the next day.

Europe

Orders going to Europe are sent from our depot in England, United Kingdom.

Shipping options:

Royal Mail International Airmail

Expected delivery time: 3 - 6 working days

DHL Express

Expected delivery time: 2 - 4 working days

Orders made before 1pm GMT (UK time) will be sent out the same day. Orders made after 1pm GMT will be sent out the next day. 

Australia and the rest of the world

Orders going outside of the USA, UK and Europe will be sent from our depot in England, United Kingdom.

Shipping options:

Royal Mail International Airmail

Expected delivery time: 5 - 15 working days

Please note: South American orders can take up to 30 days due to local customs and delivery services.

DHL Express

Expected delivery time: 2 - 6 working days

DHL may not be available for certain smaller countries.  

Please note: International orders can be delayed or held up in customs. Allow extra time for your order to arrive and check your tracking number before contacting us.

We regularly send to all parts of the world. If you live in a country that has a local postal service then we can send to you. If you're still unsure you can contact our customer support. 

Countries we do not ship to

Due to customs restrictions or for other reasons, we do not ship to certain countries:

Afghanistan, Algeria, Argentina, Belize, Bermuda, Bolivia, Brazil, Cambodia, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, French Polynesia, Guatemala, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Kuwait, Libya, Mexico, North Korea, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Réunion, Russia, South Africa, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Turkey, Uganda, U.S. Outlying Islands, Venezuela, Vietnam.

Returns

Returning unused and unwanted items is easy. Just contact our customer support they will give you the appropriate address to return it to.